Introduction: Nepal’s Need for Smarter Queue Systems

Nepal’s public-facing institutions—banks, hospitals, government offices, telecom centers—often struggle with long queues, crowd mismanagement, and poor communication. Customers wait in confusion, announcements are missed, and service staff face growing pressure.

To solve this, Hybrid Queue Management Systems are being adopted across the country. But their true potential is unlocked when paired with a powerful, intelligent digital signage system—and that’s where Signage Plus steps in.

As Nepal’s leading digital signage platform, Signage Plus enhances token systems, improves communication, and delivers real-time service updates across screens—making queues smarter, smoother, and more transparent.

What is a Hybrid Queue Management System?

A hybrid queue system combines both traditional physical token methods and digital/remote queueing. It allows customers to:

• Take tokens from kiosks onsite

• Register remotely via mobile apps or websites

• Monitor queue progress from their devices or digital displays

• Be notified when it’s their turn

This is especially valuable in multi-service or high-traffic locations, where managing footfall is essential to reduce stress, confusion, and delay.

The Game-Changer: Signage Plus Integration

Signage Plus integrates directly into these queue systems to display real-time token data, provide dynamic messaging, and deliver a high-quality user experience for both the organization and its customers.

Here’s how:

1. Token Display in Real Time

With Signage Plus:

• Token numbers being served are displayed on LED, TV, or monitor screens.

• Counter numbers and wait-time estimates are shown dynamically.

• Flash animations, sounds, or visuals help highlight the current serving token.

This reduces crowding at the counter and helps customers stay aware of their position in line.

2. Smart Multiscreen Queue Communication

In locations with multiple counters or services (like OPD + Lab + Billing), Signage Plus can:

• Split the screen for multiple queues

• Sync content across all screens in different halls

• Display specific queues for departments or floors

Visitors always know where to go, reducing human error and miscommunication.

3. Centralized Control Panel for Admins

Signage Plus provides a web-based dashboard to:

• Manage queue display content across all branches

• Schedule messages, ads, or system instructions

• Pause or prioritize certain tokens

• Instantly publish emergency notices (e.g., system downtime, fire alerts)

Organizations gain total control over what’s displayed, in real-time.

4. Engaging Idle Screens with Advertising or Info

During idle times (when no token is being served), the screen automatically switches to:

• Public service announcements

• Promotional advertisements

• Service instructions or education videos

Keeps customers engaged and monetizes the screen real estate for brand promotion or ad revenue.

5. Visual + Audio Alerts

In noisy environments, token numbers are often missed. With Signage Plus:

• Flash animation + beep + announcement is triggered

• Screens can blink or highlight counters

• Multi-language audio instructions guide the visitor

 Ensures no customer misses their turn, and reduces pressure on staff.

Industries in Nepal Benefiting from Signage Plus + Queue System

Benefits of Using Signage Plus in Queue Systems

1. Reduced Wait-Time Confusion

Customers can monitor their turn without crowding around counters or asking staff.

2. Improved Flow and Direction

Split-screen layouts and multi-zone tokens direct visitors efficiently to their service points.

3. Brand Engagement During Wait

Instead of blank screens, Signage Plus allows your business to promote offers or educate the customer.

4. Easy Setup & Maintenance

Runs on smart TVs, Android boxes, or webOS screens—no expensive hardware required.

5. Built for Nepal

Signage Plus is locally developed with 24/7 support and features tailored to Nepali infrastructure (including offline support).

Security & Customization

Signage Plus integrates securely with queue management APIs and backend dashboards using encrypted protocols.

 ✔ Custom layout per department
✔ Branding support (logos, colors, themes)
✔ User roles: Admin / Operator / Viewer
✔ Compatible with most existing token kiosks